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FAQs

Which payment options do you accept?

We accept all major credit cards and paypal.

When will payment be taken?

Payment will be taken immediately upon ordering your jewellery.

What is your returns policy?

We hope you love your Juvi jewellery, but if you are unhappy we will exchange it our stand alone stores in Arnotts Henry street, or House of Fraser Dundrum, within 14 days of delivery. The piece must be unworn and returned in the the original Juvi packaging. Unfortunately we cannot exchange earrings, for hygiene reasons. If you are returning a piece from outside the Dublin area please contact us for the postal address. Additional details about our returns and exchanges policy can be viewed here.

Which Countries do you ship to?

We offer worldwide delivery. See more details on our shipping and delivery service here.

How long does delivery take?

Please allow up to 5 working days, depending on where you are in the world. See our Shipping and Delivery page here for prices and delivery times.

What is Gold Vermeil?

Gold Vermeil refers to gold plated sterling silver. Our Gold vermeil uses 18ct gold and the plating layer is a minimum 2 micrometres thick.

Are the gemstones real?

Of course! We travel the world to source materials and the most beautiful and ethically sourced gemstones. We work hand in hand with people on the ground and forge relationships around the world with craftspeople who have decades of experience with local gemstones. One of the most inspiring parts of our creative process is gemstone selection. We travel to India, taste the food, drink tea with the locals and delve into the world of natural beauty as we watch our chosen stones go through the steps of cutting, faceting and polishing. So much care is put into this process, as these stones will take centre stage in the jewellery we design when we arrive home to our studio in Dublin. All of our gemstones are precious or semi precious, and our pearls our freshwater pearls. We use only sterling silver, and 18ct gold plating (vermeil) to create our jewellery.

WHAT IS MY BIRTHSTONE?

Birthstones are such a beautiful gift, with a meaning precious to the wearer

January - Garnet
February - Amethyst
March - Aqua Chalcedony
April - Clear Quartz
May - Green Onyx
June - Moonstone
July - Carnelian
August - Peridot
September - Lapis Lazuli
October - Pink Tourmaline
November - Citrine
December - Turquoise

How do I care for my jewellery?

Want to keep your Juvi pieces looking beautiful for as long as possible? Follow our jewellery care tips here to keep your Juvi looking it’s best for years to come.

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