We really hope you and yours are keeping well and staying healthy during this very strange time.
We felt it was important to reassure you of our service right now. We are so lucky that our workshop is so close to our home, that we were able to turn our spare room into a make-shift workshop, so we can still get your orders out as best as we can. We work closely with our logistical partners UPS, and while they are still delivering, we’ll still be here packing up your orders with love.
We are however, working on a super tight skeleton crew – and when I say super tight, I mean myself and Vincent – even Maisie and Luna are not allowed in our “Juvi Room”. We have upped our already careful packing process and use gloves when gift-wrapping each order – tricky as it may be, it’s worth it for the well-being of our staff and customers.
We would like to thank all of our fantastic customers for their support, understanding and patience right now. Where possible, we would ask that you hold off on making special order requests and returning repairs until our workshop is back in full working order to ensure that your piece gets the care and time it deserves, as our Silversmiths and Jewellery makers have downed tools for now.
While we are all laying low, it’s important to remember special moments that still go on as the world keeps turning – birthdays, anniversaries, days that mean something to you. To help you mark them, we have continued our 20% offer on our website on all products except our Fine Collection, using the discount code JUVI20 at the checkout. Celebrate the important days – even if from afar.
Your orders really means the world to us and each one is helping us plan for the re-emergence of Juvi once this blows over.
Thank you, your support means more than you can know.
Stay safe and stay well. This too will pass.
Julie & Vincent x